Facilitate classroom training such as new-hire orientation and guest service training
Perform or facilitate training room set up including moving furniture and cleaning room
Assemble program advertising, leaders and participants guides, pre-work/follow-up assignments and assessments
Create and maintain attendance and class tracking reports
Ensure training materials are up-to-date and utilized effectively
Role model and provide AAA Five Diamond-level service to guests and residents when in guest areas
Role model and provide CityCenter service standards when providing internal guest service by greeting; responding to questions, inquiries and requests; offering proactive service steps such as offering assistance or a beverage; thanking?guests; and inviting them to return
Work with various software applications to maintain training tracking, improve training participation, assess program effectiveness
Stuff envelopes and assemble mailers for program promotion, participant pre-work or post-course assessments
Perform clerical duties including typing, answering telephones, faxing and copying
Request office materials and training supplies as needed
Coach employees, trainers and managers regarding performance issues and professional development when necessary
Travel to sister properties to participant in events, meetings or training
Organize tasks and take meaningful action in solving practical problems
Complete additional projects, as needed and appropriate
Other related duties as necessary
Qualifications:
Required:
At least six months of training experience
At least one year of guest service experience
Working knowledge of Microsoft Office applications
Excellent communication and presentation skills
Strong training, coaching and facilitation skills
Ability to work varying schedules to meet business needs
Demonstrated ability to work in a fast-paced environment, maintaining a proper mental attitude to deal effectively with guests, management, and employees
Ability to demonstrate independence in work-related projects
Strong project management skills and decision-making while managing multiple priorities
Strong analytical and creative thinking skills
Ability to maintain confidential information
Professional appearance and demeanor
Preferred:
Bachelors Degree in Communications, Business, or Education
Proficiency or fluency in another language reflecting the diversity of our employees and guests
