Assistant Shift Manager- Players Club

Job Description

• Maintains an effective and efficient Players Club Desk, through direction and supervision of all Players Club employees
  
• Assures that proper procedures are used by Players Club employees
  
• Assists fellow management to ensure the smooth operation of the entire casino floor
  
• Settles customer disputes that cannot be readily resolved by employees under his/her direction
  
• Ensures that all safety policies and procedures are followed
  
• Ensures games are played with the Players Club Card legally and honestly
  
• Reports all safety hazards as located
  
• Improves employee performance by coaching, motivating, training and leading by example
  
• Monitors service standards for employees to follow
  
• Extends complimentarys
  
• Requests minors to leave the immediate gaming area when necessary. Notifies security of minors if they do not leave any gaming area
  
• Coordinates job evaluations of Players Club employees
  
• Maintains knowledge of every employee position and its related duties
  
• Maintains awareness of slot cheating methods, techniques and attempts to detect those activities
  
• Communicates directly with PAD Supervisor to ensure that slot areas are maintained in a clean and neat condition
  
• Ensures that prompt, courteous and accurate service is provided to customers, maximizing access to Players Club windows for customers
  
• Oversees and protects all assets of the Slot department
  
• Ensures all pertinent information is documented in daily logs, in legible form
  
• Contact Security and/or Surveillance when necessary
  

Contact Information