To apply for this position, please visit www.MGMMIRAGECareers.com and select "Bellagio" under Job Search.
JOB DESCRIPTION:
The primary responsibility of the Director of Housekeeping is to manage all operations for the Housekeeping department by ensuring a positive and safe working environment, as well as making sure all Housekeeping employees receive the appropriate training, guidance, and leadership in order to effectively perform their jobs and deliver excellent guest service. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Specific Job Functions:
Provides input into and executes strategic plan consistent with the strategic vision of the Executive Director of Hotel Services, the Hotel Operations division and the property
Provides input and direction in the development and monitoring of fiscal budgets, division operations, and marketing strategies to produce both short term and long term profitability for the property
Provides input into and executes the development, implementation, and measurement of guest service standards consistent with the Company’s Signature Service Standards and brand attributes
Participates in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of changing guest’s needs within the dynamic hospitality and gaming environment
Directs Human Resources responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect, and employee satisfaction; quality hiring, training, and succession planning processes that encompass MGM MIRAGE diversity commitment; adherence to the MGM MIRAGE status quo third party representation philosophy; compliance with company policies, legal requirements, and collective bargaining agreements
Ensures adherence to guest service standards within established departmental policies and procedures
Evaluates and corrects or modifies systems and structures that create problems or impede commitment to excellence in service
Responds to guest service interactions in a professional and timely manner, achieving positive resolutions
Works closely with supervisory and managerial staff to develop overall skills and growth
Promotes and develops team oriented philosophy stressing the importance for providing unparalleled commitment to excellence in service
Prepares monthly and annual departmental budget and forecast and provides supporting documentation for senior management’s review, when necessary
Monitors departmental expenditures, prepares justification for budget variations, and projected increases for new projects
Stays current, knowledgeable, and abreast of the latest in industry equipment, technology, and techniques
Works closely with Information Systems (IS) to improve property management system software where required
Develops short- and long-term departmental objectives
Monitors, documents, and notifies the Executive Director of Hotel Services of any problems that may impact or jeopardize the achievement of current and future departmental objectives
Evaluates staffing levels in accordance with business demand, providing recommendations for adjustments whenever possible
Oversees Scheduling Clerks to assure proper staffing and scheduling of employees, monitors compliance of full time equivalents (FTEs) per department policy
Oversees Status Board Operators to assure proper telephone procedures are followed
Maintains the integrity of the room inspection program for Guest Room Attendants, Floor Supervisors, Executive Housekeepers, and Assistant Executive Housekeepers
JOB REQUIREMENTS:
At least five years of Housekeeping management experience
Previous experience with Collective Bargaining Agreement and articles directly relating to Housekeeping
Ability to lead a workforce of over 1,000 employees
Able to analyze budgets, overtime reports, full-time employee reports and financial reports
Able to understand process development
Able to develop and present department action plans
