To apply for this position, please visit www.MGMMIRAGECareers.com and select "Bellagio" under Job Search.
JOB DESCRIPTION:
It is the primary responsibility of the Executive Housekeeper to manage all operations for the Housekeeping department by ensuring a positive and safe working environment, as well as making sure all Housekeeping employees receive the appropriate training, guidance, and leadership in order to effectively complete their work and deliver excellent customer service. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Specific Job Functions:
Supervises Housekeeping employees to ensure they adhere to and enforce company and Housekeeping policies
Oversees Scheduling Clerks to assure proper staffing and scheduling of employees and monitors compliance of the full-time equivalent’s (FTE’s)
Manages assigned operational functions consistent with the strategic plan and vision for the department, division, and property
Manages and monitors fiscal budget and operations and marketing strategies to produce both short-term and long-term profitability
Manages the delivery and measurement of guest service consistent with MGM MIRAGE core service standards and brand attributes
Provides input into research, development, evaluation, and implementation of new products, service, technology, and processes to ensure property’s competitive position and in anticipation of changing customer needs within the dynamic hospitality and gaming environment
Manages Human Resources responsibilities including: creating a work environment that promotes teamwork, performance feedback, recognition, mutual respect and employee satisfaction; quality hiring, training and succession planning processes that encompass MGM MIRAGE diversity commitment; adherence to the MGM MIRAGE status quo third party representation philosophy; compliance with company policies, legal requirements and collective bargaining agreements
Controls expenses by voluntary staff reductions when deemed necessary
Ensures all Housekeeping areas are maintained and cleaned to MGM MIRAGE standards
Oversees Status Board Operators to assure proper telephone procedures are followed
Oversees Assistant Executive Housekeepers and Housekeeping Supervisors to assure assignments and special projects are completed in a timely manner
Attends company meetings and training classes as required
Provides a positive, empowering work environment through setting an example and consistency of day-to-day work habits
JOB REQUIREMENTS:
At least five years Housekeeping Management experience
Previous experience with Collective Bargaining Agreements and articles directly relating to housekeeping
Ability to lead a workforce of over 1,000 employees
Well-developed interpersonal skills as well as strong verbal and written communication skills
Ability to analyze budgets, overtime reports, FTE reports, and financial reports
Ability to develop and present department action plans
Professional appearance and demeanor
College Degree in Hotel Management preferred
Working knowledge in Microsoft Word, Excel, PowerPoint and Outlook
Ability to communicate effectively in English both verbal and written
