The primary responsibility of the Housekeeping Floor Supervisor is to oversee the day-to-day operations of assigned floors to ensure the overall cleanliness of property rooms. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
Specific Job Functions:
Supervises assigned floors and ensures all rooms are cleaned to MGM MIRAGE standards
Creates a good work environment that promotes teamwork, mutual respect, and employee satisfaction and properly utilizes performance feedback, recognition, training, and adherence to company policies, legal requirements, and collective bargaining agreements
Supervises Housekeeping employees to ensure they are alert to all their duties and adhere to MGM MIRAGE and Housekeeping policies and procedures
Inspects at least 23 rooms on a daily basis to ensure Guest Room Attendants (GRAs) are conforming to the sanitation requirements of health laws and standards set by the Company
Maintains records including repairs needed, lost and found items, and quality of work completed by employees
Instructs employees and new hires on the products used for cleaning in accordance with Occupational Safety and Health Administration (OSHA) chemical Right to Know standards
Inspects guest rooms completely and thoroughly for cleanliness
Submits required number of hallway evaluations to the Assistant Executive Housekeeper
Monitors the time clock when clocking employees in and out
Calls-in/Enters status of all rooms, work orders, and carpets to be shampooed
Utilizes proper procedures for entering/cleaning a guest room
Resolves guest complaints in a timely manner
Completes daily worksheets accurately and in a timely manner
Issues and retrieves all master keys, beepers, and two-way radios at the beginning and end of each shift
JOB REQUIREMENTS:
At least three years previous experience in a Housekeeping Department or equivalent with at least one year as a supervisor
At least one year of excellent guest service experience
Knowledge of cleaning equipment, supplies, and chemicals used
